Shipping policy
​
We offer free local delivery in Greater Shepparton, Victoria, or postage Australia-wide using Australia post.
​
Free delivery is offered on all orders over $99. $10 flat rate shipping is offered for all orders under $98.
​
Express shipping is available for an extra $5. For orders under $99, the express shipping fee is $15. For orders over $99, the express shipping fee is $5.
​
Local deliveries will be made on the next business day after the order being placed, unless otherwise arranged. If no one is home at the time of delivery, the parcel will be left in a safe place at the recipient’s house.
​
*PLEASE ENSURE YOU PROVIDE THE CORRECT ADDRESS TO US*
Please ensure you have the correct address when shopping. Baby and Mumma Gifts is not responsible for parcels being delivered to incorrect addresses. Please contact Australia Post if you believe your parcel has been delivered to the wrong address.
If a parcel is returned to sender due to an incorrect address being provided, the purchaser will be charged the postage at the standard Australia Post rate.
​
Unfortunately due to the unavailability of couriers, we are no longer able to offer next business day delivery.
​
We ship Australia-wide from Shepparton, Victoria, using Australia Post.
​
Hampers are dispatched within 1 business day of the orders being received unless otherwise arranged.
​
Hampers posted using standard delivery can be expected to arrive within 3 – 4 business days Australia-wide, however, shipping delays from Australia Post may occur due to COVID- 19.
To see information about the impacts of COVID-19, please visit: https://auspost.com.au/about-us/news-media/important-updates/coronavirus
​
For more information about Australia Post's delivery speeds & coverage including Express Post timeframes to your postcode, please visit: https://auspost.com.au/sending/send-within-australia/delivery-speeds-and-coverage
​
If you have any queries or would like to request a different time frame for delivery please contact us at babyandmummagifts@gmail.com
​
​
Returns policy
Returns are available on unopened, unused products within 14 days of purchase. Please contact babyandmummagifts@gmail.com to arrange a refund/exchange.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
Hampers including food items (such as biscuits or chocolate) cannot be returned or refunded.
To complete your return, we require a receipt or proof of purchase.
Please do not send your purchase back to the manufacturer.
Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at babyandmummagifts@gmail.com.
Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at babyandmummagifts@gmail.com and send your item to: Baby and Mumma Gifts, 245 Verney North Road, Zeerust, Victoria, 3634.
Shipping
To return your product, you should mail your product to: Baby and Mumma Gifts, 245 Verney North Road, Zeerust, Victoria, 3634.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
If you are shipping an item over $100, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.